Ella Chunky knit hooded cardigan Camel

SHIPPING
​

We are based in Ireland.

We deliver to the Republic of Ireland, United Kingdom (Northern Ireland, Scotland, Wales) all EU countries & United states

Orders placed before 14.00 Monday - Friday are dispatched the same day.

Track your Order 

All Ireland & Northern Ireland, UK & US  items are delivered using GLS Ireland.

Track here : gls-group.eu/IE/en/parcel-tracking

We offer:

• IRELAND DELIVERY: 1-2 working days: €4.50 (Free orders over €100) 
• (Ireland delivery is fast usually arrives next working day If ordered before 2pm )

• NORTHERN IRELAND: 1-3 working days : £4.50 (Free orders over £100)

• UK ( England, Scotland, Wales) : 2-5 working days:  £9.90 | (Free orders over £150)

• EU DELIVERY : 3-7 working days: from €14.90 to €24.90 ( see at checkout )
• UNITED STATES & CANADA: 7-14 working days:  €28.90 

RETURNS:

Diva moda is happy to refund a full priced item within 14 days from your order date excluding delivery charge, in accordance with the distance selling regulations.

• Items must be returned with all original tags still attached and in original packaging.
• We do not accept returned Items that have been soiled, damaged or smell of smoke or any other odour. Items will be returned to sender immediately.

All sale, discounted or promotional items must be returned  within 7 days  from your order date.

• A refund will only be guaranteed if the item is returned within the time frames stated above, starting from the date on your delivery note.  
• Any items received after this date will be sent back to the original delivery address.   
• Please indicate on invoice which  you  got from us the reason for returning the item. 
• You must return your invoice with note with your  item so we can trace your order and issue your refund. 
• The cost of returning the item to us is your responsibility unless the item is faulty.

Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.

EXCHANGES:

We offer an exchanges. Items shipped to Ireland only can be exchanged.

• If you wish to exchange your item for another size / style then let us know within 1 day of receiving the item so that we can reserve the requested item for you email us to service@divamoda.ie or text us on FB page https://www.facebook.com/Divamoda.ie or on INSTAGRAM: https://www.instagram.com/divamoda_ie
• We can offer an exchange of the same product in a different size or color, or an item costing the same as your original purchase. 
• However unfortunately we cannot exchange an item for a more expensive item.
• Just send the item back to us : Diva Moda, Roselawn Lodge, Rathass, Tralee, V92 DK64, Ireland , after receiving an item we'll send the exchanged one to you and also we'll email you your tracking number. PLEASE LEAVE A NOTE ON INVOICE ABOUT EXCHANGE.
• If we are unable to exchange the item we will email you with an explanation and offer a full refund excluding the original shipping charge to your account. 
• Please note you may only make an exchange on the same item once.

FAULTY ITEMS:

Contact us on our FB page https://www.facebook.com/Divamoda.ie  or on INSTAGRAM: https://www.instagram.com/divamoda_ie or on email address service@divamoda.ie with picture of faulty item.
If you have received a faulty item or an incorrect order we will refund postage costs up to a maximum of the postage price you originally paid on your order (€4.50 for IE to €28.90  for EU ) . We cannot refund you more than €4.50  to  €28.90  postage for faulty items returned to us.


Send all returns to:
Diva Moda
Roselawn Lodge
Rathass
Tralee, V92 DK64
Kerry
Ireland

To all of you, from all of us at divamoda.ie  - Thank you and Happy Shopping!
Diva Moda x