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Privacy Policy

COOKIES, PRIVACY POLICY AND SECURITY POLICY

Here at Diva Moda, we are committed to respecting the privacy and security of all users and visitors to Divamoda.ie. This policy sets out the basis for which information collected about you by Diva Moda. It applies to data collected when you use our websites, when you interact with us through social media, email, or when you participate in our competitions or events.  

By submitting your information and using our Website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy.

This policy sets out how information about you is collected and used by Divamoda strictly in accordance with all current data protection laws, including the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

For the purpose of the EU2016/679 General Data Protection Regulation (GDPR), the data controller is Diva Moda, Roselawn Lodge, Rathass, Tralee, Kerry, V92 DK64, Ireland. For any privacy queries please contact service@divamoda.ie

The personal data you share with us will only be used for the specified purposes documented below and will never be shared with any third party.

Where we use the terms “we” “us” “our” we are specifically referring to Diva Moda.

From time to time this Privacy and Cookie Policy may change. We recommend that you check this page each time you visit or submit personal information to us.

Who is Divamoda ?

Divamoda is an online fashion store before known as Chetee registered since 2016 in Ireland (registration number 564475 ) refers to the owner of the website whose registered office is Roselawn lodge, Rathass, Tralee, V92 DK64, Kerry, Ireland.

INFORMATION WE COLLECT ABOUT YOU

When you use our website (Browsing or purchasing), engage with us on Social Media, participate in Competitions, contact our customer care teams, We may collect and process the following personal information about you:

  •  Information that you submit at the checkout, subscribing to any marketing material, contacting our customer care team or entering a competition.
  • Information collected may include name, billing and delivery addresses, credit, debit card details, email address and phone number. This information will be used to help to answer your queries, to process your order or to allow you to participate in competitions or to send your marketing material which we think is relevant or interesting to you
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data. We will also use your Internet Protocol (IP address) to collect traffic data. We will not use your IP address to identify you personally. This information may be used to present the website in the most effective manner for your browser or to administer the website and improve our services to you.
  •  Engaging with Divamoda.ie content including “likes”, “retweets”, “reposts”, “shares”, may allow us to interact with you or access your accounts on social media. It may also involve you submitting a photo or video of you. We would encourage you to check the terms and conditions of the social media providers.

The nature of how we process your personal information will differ depending on purpose. If you have subscribed to Marketing updates, your personal data can be withdrawn at any stage. Your data will be used to process your order. We will only pass on your personal information to third parties to facilitate delivery of your order ( e.g. name and address and telephone number to distribution carriers). We share personal information with three separate third parties in order to complete your transaction:

  • Our eCommerce Platform Provider. We pass along information so that they may process card transactions, screen for fraud, and conduct other activities integral to running a website. In addressing fraud prevention, we may disclose your address details to them to check against various Fraud Prevention Schemes
  • Our Carriers. We pass along your information to our carriers so that they may deliver your order to you.
  • Transaction Partners: We have a relationship with PayPal and Shopify which payment processor is Stripe Payments Europe, Ltd and will send information to them for payment processing if you select that option during Checkout.

STORING THE PERSONAL DATA WE COLLECT

We take all steps necessary to ensure that information we collect is kept secure, confidential and stored on servers, hidden behind firewalls and always password protected.

We use the latest in Secure Server Technology ( SSL) to protect your data to the highest standards.

Data that we collect from you may be stored at a destination outside the European Economic Area. Please be assured that it will only be processed by staff operating for Diva Moda. By submitting your data online or in one of our stores, you are agreeing to this transfer, storing or processing of your personal details.

Privacy Statements of the Companies we work with 

Mailchimp: https://mailchimp.com/legal/privacy

Facebook: https://www.facebook.com/policy.php

Shopify: https://www.shopify.com/legal/privacy

Global Payments: https://www.globalpaymentsinc.com/en-us/terms-of-use

Paypal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

Google: https://policies.google.com/privacy

Stripe Payments Europe, Ltd: https://stripe.com/en-ie/legal/ssa

Sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.We may disclose and share your personal data with the parties set out below:

  • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘Privacy Statements of the Companies we work with’, such as:
  • third party service providers that we engage to provide IT systems and software, and to host our website such as Shopify to power our online store. Read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • third party payment processing services (including Shopify payments & Paypal) to process your payment to us. Diva Moda does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations.

PayPal Privacy Policy: www.paypal.com/ie/webapps/mpp/ua/privacy-prev

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

        

  • third party service providers that we engage to deliver goods you have ordered ( GLS - Ireland )
  • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
  • analytics and search engine providers that assist us in the improvement and optimization of our website, We use google analytics - Google Privacy Policy: https://policies.google.com/privacy;
  • affiliate networks through whom you have accessed our website; 
  • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
  • to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your  name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
  • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

 

YOUR RIGHTS TO YOUR PERSONAL DATA

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

  • request access to your personal data
  • request correction of your personal data
  • request erasure of your personal data
  • request restriction of processing of your personal data
  • request the transfer of your personal data
  • object to processing of your personal data
  • object to automated decision making

 Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at service@divamoda.ie .


Request access to your personal data

  • You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data

  • You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time  by emailing us at   service@divamoda.ie

Request erasure of your personal data

  • This enables you to request that Diva Moda delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal data

  • You have a right to ask Diva Moda to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

Request the transfer of your personal data

  • You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Object to processing of your personal data

  • You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Object to automated decision making and profiling

  • You have the right to object to the automated processing of your personal data without human intervention. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

Right to lodge a complaint

  • If you have any concerns or complaints regarding the way in which we process your data, please email us directly at service@divamoda.ie. You also have the right to make a complaint to the  Data Protection Commissioner in the Ireland. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Commissioner in the Ireland, so please do contact us in the first instance.

 

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.


Please email service@divamoda.ie for more details. If you do request any of the above, Diva Moda reserves the right to verify your identity and request that you provide proof of identity.

MARKETING PREFERENCE DATA

If you have subscribed to receive Marketing from Divamoda.ie, we will use your details to send you updates on products and services which we deem most relevant to you. You have the right to ask us not to process your personal details for such purposes and you can change your mind and ‘ opt out’ of receiving marketing updates at any time.

Simply ‘unsubscribe’ at the bottom of any email which you receive.

SALE OF THE BUSINESS

In the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company, we reserve the right to transfer information (including your personal data) to a third party provided that the third party agrees to adhere to the terms of the Policy and provided that the third party only uses your personal data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

WHAT ARE COOKIES?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

Duration

_ab

Used in connection with access to admin.

2y

_secure_session_id

Used in connection with navigation through a storefront.

24h

_shopify_country

Used in connection with checkout.

session

_shopify_m

Used for managing customer privacy settings.

1y

_shopify_tm

Used for managing customer privacy settings.

30min

_shopify_tw

Used for managing customer privacy settings.

2w

_storefront_u

Used to facilitate updating customer account information.

1min

_tracking_consent

Tracking preferences.

1y

c

Used in connection with checkout.

1y

cart

Used in connection with shopping cart.

2w

cart_currency

Used in connection with shopping cart.

2w

cart_sig

Used in connection with checkout.

2w

cart_ts

Used in connection with checkout.

2w

cart_ver

Used in connection with shopping cart.

2w

checkout

Used in connection with checkout.

4w

checkout_token

Used in connection with checkout.

1y

dynamic_checkout_shown_on_cart

Used in connection with checkout.

30min

hide_shopify_pay_for_checkout

Used in connection with checkout.

session

keep_alive

Used in connection with buyer localization.

2w

master_device_id

Used in connection with merchant login.

2y

previous_step

Used in connection with checkout.

1y

remember_me

Used in connection with checkout.

1y

secure_customer_sig

Used in connection with customer login.

20y

shopify_pay

Used in connection with checkout.

1y

shopify_pay_redirect

Used in connection with checkout.

30 minutes, 3w or 1y depending on value

storefront_digest

Used in connection with customer login.

2y

tracked_start_checkout

Used in connection with checkout.

1y

checkout_one_experiment

Used in connection with checkout.

session

checkout_session_lookup

Used in connection with checkout.

3w

checkout_session_token_<<token>>

Used in connection with checkout.

3w

identity-state

Used in connection with customer authentication.

24h

identity-state-<<token>>

Used in connection with customer authentication.

24h

identity_customer_account_number

Used in connection with customer authentication.

12w

Reporting and Analytics

Name

Function

Duration

_landing_page

Track landing pages.

2w

_orig_referrer

Track landing pages.

2w

_s

Shopify analytics.

30min

_shopify_d

Shopify analytics.

session

_shopify_s

Shopify analytics.

30min

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

30min

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

30min

_shopify_y

Shopify analytics.

1y

_y

Shopify analytics.

1y

_shopify_evids

Shopify analytics.

session

_shopify_ga

Shopify and Google Analytics.

session

customer_auth_provider

Shopify analytics.

session

customer_auth_session_created_at

Shopify analytics.

session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences'' menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Our website or social media platforms may from time to time contain links to and from partner, advertising and affiliate websites. If you do follow a link to these websites please note that these websites will have their own privacy and cookie policy and we cannot accept any responsibility for these policies.

CHANGES TO THIS PRIVACY NOTICE


From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website or let you know by email.

SECURITY POLICY

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

At Diva Moda we take your online security very seriously. Full details of how we protect the information you provide us are given below:

  • When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. 
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • When you use PayPal you're redirected to PayPal secured server  there apply PayPal Privacy Policy. Read their Privacy Policy here :  https://www.paypal.com/ie/webapps/mpp/ua/privacy-prev
  • As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database.
  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  • Connection - secure (strong TLS 1.2)
    The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with P-256 (a strong key exchange), and AES_128_GCM (a strong cipher).
    Resources - all served securely
    All resources on this page are served securely.


For security reasons, we strongly recommend that you do not send credit card numbers by standard email.

HOW TO CONTACT US:


After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, we welcome feedback and are happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to us:



This privacy notice was last updated on 01/01/2023


Diva Moda, Roselawn lodge, Rathass, Tralee, V92 DK64, Kerry, Ireland.

Business Registration Number: 564475


www.divamoda.ie

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